These terms set out how we work, what you can expect from us, and what we ask of you in return. They apply to all bookings with Vulpix Detailing. By paying a deposit or confirming a booking, you agree to these terms.
Vulpix Detailing is an independent, owner-run detailing business based in Ashton-under-Lyne, Greater Manchester. We work from our unit and provide mobile services across Greater Manchester and beyond.
Email: info@vulpixdetailing.co.uk
Phone: 0161 885 3619
1. Bookings
We’ll confirm your booking once we’ve agreed on the service, date and any relevant details about your vehicle.
A booking isn’t secured until your deposit—or full payment, where applicable—has been received. We’ll always confirm the full price with you before we begin.
2. Deposits and payment
To secure a booking for any service priced over £100, we take a £100 deposit.
For services priced at £100 or under, payment is taken in full at the time of booking.
Where a deposit has been paid, the remaining balance is due upon completion of the work and before the vehicle is handed back.
3. Cancellations and rescheduling
Plans change, and we’ll always try to be flexible. We ask for reasonable notice so we can offer the appointment to someone else:
- Valeting services: At least 48 hours’ notice to cancel or reschedule.
- Ceramic coating and paint correction: At least seven days’ notice, as these are longer jobs that take up significant time in our diary.
If you give us the required notice, we’ll happily move your deposit to a new date.
Cancellations made inside these notice periods, or missed appointments, may result in your deposit being retained to cover the time reserved for you.
If we need to cancel or rearrange—for example, because of unsuitable weather or circumstances beyond our control—we’ll offer you the earliest available alternative date or a full refund of your deposit.
4. Training course cancellations
Training course bookings are subject to a separate cancellation policy.
If we receive your cancellation at least 48 hours before the scheduled start time of your training, you will be entitled to a full refund of all amounts paid.
If we receive your cancellation less than 48 hours before the scheduled start time, you will not be entitled to a refund.
This policy does not affect your statutory rights.
5. Mobile services and access
For mobile bookings, we need safe and legal access to your vehicle and a nearby power supply.
We can’t carry out work on a busy road or anywhere our team or your vehicle would be at risk.
If you’re unsure whether your location is suitable, please check with us before booking.
6. Ceramic coatings and paint correction
Ceramic coatings require a clean, weather-controlled space to cure correctly.
We can only offer mobile ceramic coatings during suitable summer conditions or where you have access to an appropriate unit or garage. Mobile coating bookings remain weather-dependent because poor conditions could prevent the product from curing correctly.
For the best result, we always recommend having the work completed at our Ashton-under-Lyne unit.
Paint correction is skilled and time-intensive work. We’ll always be honest about what can realistically be achieved with your vehicle’s paint.
Correction can remove or greatly reduce most defects, but deeper scratches that have penetrated the clear coat may not be fully removable. We’ll explain the expected outcome before beginning the work.
7. Preparing your vehicle
To help us achieve the best result, please:
- Remove all valuables and personal belongings before your appointment. We can’t accept responsibility for items left inside the vehicle.
- Remove large amounts of rubbish beforehand. We’re happy to move smaller items and work around belongings, but we can’t clear a vehicle or boot filled with rubbish.
- Remove child and baby seats before the booking. For insurance reasons, our team can’t remove, move or refit child seats. If a seat remains in place, we’ll carefully clean around it.
8. Pet hair and heavily soiled interiors
Pet hair and heavily soiled interiors require considerable additional time.
If significant pet hair or heavy soiling is present and wasn’t disclosed when booking, an additional charge may apply.
Please tell us beforehand and provide photographs where possible so we can give you an accurate price and reserve enough time.
9. Your vehicle’s condition and our responsibility
We treat every vehicle as if it were our own, using pH-safe products and non-scratch methods.
We’ll point out any pre-existing damage we notice. However, we aren’t responsible for faults, wear or damage that existed before the service or issues that only become visible during cleaning—for example, failing paint or trim previously hidden beneath dirt.
Please tell us before work begins if you have concerns about any delicate or damaged areas.
10. Aftercare
We’ll provide honest aftercare advice to help maintain your vehicle’s results.
For coated vehicles, this will typically include using pH-safe maintenance products and avoiding automatic brush washes.
Following our advice helps protect the work. Failure to follow the recommended aftercare may reduce how long the results last.
11. Photography
We’re proud of our work and may photograph or film vehicles for our website and social-media channels.
If you would prefer us not to feature your vehicle, please tell us and we’ll keep it private. We’re also happy to obscure number plates upon request.
12. Putting things right
If anything isn’t right, please tell us before you leave or as soon as reasonably possible afterward.
We’ll do everything we reasonably can to investigate and resolve the issue. Our reputation is built on completing work properly and being honest with our customers.
13. Acceptance
By paying a deposit, making a payment or confirming a booking with us, you confirm that you have read and agree to these terms.
Contact information
Vulpix Detailing
Phone: 0161 885 3619
Email: info@vulpixdetailing.co.uk
Address: Unit 1 Lower Wharf St, Ashton-under-Lyne OL6 7PE, United Kingdom
Website: https://vulpixdetailing.co.uk/
