Last updated 21 May 2026. These terms set out how we work, what you can expect from us, and what we ask of you in return. They apply to all bookings with Vulpix Detailing. By paying a deposit or confirming a booking, you’re agreeing to them.
Vulpix Detailing is an independent, owner-run detailing business based in Ashton-under-Lyne, Greater Manchester. We work from our unit and as a mobile service across Greater Manchester and beyond. Email: info@vulpixdetailing.co.uk · Phone: 0161 885 3619.
1. Bookings
We’ll confirm your booking once we’ve agreed the service, the date and any relevant details about your vehicle. A booking isn’t secured until your deposit — or full payment, where applicable — has been received. We’ll always confirm the full price with you before we begin.
2. Deposits & payment
To secure a booking for any service priced over £100, we take a £100 deposit. For services priced at £100 or under, payment is taken in full at the time of booking. Where a deposit has been paid, the remaining balance is due on completion of the work, before the vehicle is handed back.
3. Cancellations & rescheduling
Plans change, and we’ll always try to be flexible. We just ask for reasonable notice so we can offer the slot to someone else:
- Valeting services: at least 48 hours’ notice to cancel or reschedule.
- Ceramic coating and paint correction: at least 7 days’ notice, as these are longer jobs that take up significant time in the diary.
If you give us the notice above, we’ll happily move your deposit to a new date. Cancellations made inside these windows, or missed appointments, may mean your deposit is retained to cover the time set aside for you. If we ever need to cancel or rearrange — for example, weather affecting a coating or circumstances beyond our control — we’ll offer you the earliest alternative date or a full refund of your deposit.
4. Mobile services & access
For mobile bookings we need safe, legal access to your vehicle and a power supply nearby. We can’t carry out work on a busy road or anywhere our team or your vehicle would be at risk. If you’re unsure whether your location is suitable, just check with us first — we’ve usually got a solution.
5. Ceramic coatings & paint correction
Ceramic coatings need a clean, weather-controlled space to cure correctly. We can only offer mobile coatings in peak summer, or where you have access to your own unit or garage — and even then it’s a weather-dependent booking rather than a guaranteed slot, as there’s always a risk of the product curing incorrectly in poor conditions. For the best result we always recommend our Ashton unit.
Paint correction is skilled, time-intensive work, and we’ll always be honest about what’s achievable for your paint. Correction removes or greatly reduces most defects, but deeper scratches that have gone through the clear coat can’t always be fully removed. We’ll talk you through the realistic outcome before we start.
6. Preparing your vehicle
To help us do our best work, please:
- Remove all valuables and personal items before your appointment. We can’t accept responsibility for items left in the vehicle during the service.
- Clear any large amounts of rubbish beforehand. We’re happy to move small bits and work around your belongings, but we won’t clear out a boot packed full of rubbish.
- Remove any child or baby seats before the booking. For insurance reasons our team can’t remove, refit or move child seats — if one is left in place, we’ll carefully clean around it.
7. Pet hair & heavily soiled interiors
Pet hair, and interiors that are heavily soiled, take considerable extra time to put right. If significant pet hair is present and hasn’t been mentioned at the time of booking, an additional charge may apply. Please let us know in advance — a few photos really help — so we can give you an accurate price and set aside the right amount of time. Jobs of this kind are often better suited to a Pro Valet or Signature Detail.
8. Your vehicle’s condition & our responsibility
We treat every car as if it were our own, using pH-safe products and non-scratch methods. We’ll point out any pre-existing damage we notice, but we aren’t responsible for faults, wear or damage that was already present, or for issues that only come to light as a result of cleaning (for example, paint or trim already failing beneath dirt). If you have concerns about a delicate area of your car, please tell us before we begin.
9. Aftercare
We’ll give you honest aftercare advice to keep your results looking their best, including for coated vehicles — typically maintenance washing with pH-safe products and avoiding automatic brush washes. Following our advice helps protect the work; not following it can shorten how long the results last.
10. Photography
We’re proud of our work and often film and photograph vehicles for our website and social channels. If you’d prefer we didn’t feature your car, just let us know and we’ll keep it private. We’re always happy to obscure number plates on request.
11. Putting things right
If anything isn’t right, please tell us before you leave or as soon as possible afterwards, and we’ll do everything we reasonably can to sort it. Our reputation is built on doing things properly and being honest.
12. Acceptance
By paying a deposit or confirming a booking with us, you confirm that you’ve read and agree to these terms.
Contact Information
For privacy-related questions or requests, please contact:
Vulpix Detailing
- Call Us: 0161 885 3619
- Email: info@vulpixdetailing.co.uk
- Address: Unit 1 Lower Wharf St, Ashton-under-Lyne OL6 7PE, United Kingdom
- Website: Vulpix Detailing
